Many people think about engagement as having to exchange dialogue. Think about the engagement you may have with someone that does not include talk or conversation. Think about everything you do based on nonverbal cues. Nonverbal communication (commonly referred to as body language) is deemed one of the most powerful forms of communication and most misunderstood form of communication. When we think about engagement based on this type of communication we need to consider a few opportunities in order to interrupt all the cues being delivered.
Nonverbal communication involves encoding and decoding. Encoding is processing of information through facial expressions, gestures, and postures. Decoding is the interpretation of information from those received sensations.
Nonverbal communication focuses on engagement between individuals, broken down into three areas: the environmental conditions where communication takes place, physical characteristics of the communicators, and behaviors of communicators during interaction.
Eye contact is a strong form of nonverbal communication. And, once that can be very powerful for engagement where no dialogue is present. You can study ones frequency of glances, patterns of fixation, pupil dilation, and blink rate.
When we focus less on oral communication and more on nonverbal communication we begin to look at facial expressions and other nonverbal elements more subconsciously. Our level of engagement can be heightened and our message(s) may be better received.
Get Engaged. Stay Focused!
Robert Van Arlen – Keynote Speaker & Business Strategist